Kijiji – An Entrepreneur Story Within eBay

We know that entrepreneurship is an unquenchable thirst that provides focus, energy and purpose. But, can it really be sustained inside a company that has grown to be wildly successful?

You bet! In BusinessCast #102, we spoke to Senior Marketing Manager, Eric Pierni at Kijiji, an eBay company. He shares with us just how the spirit and discipline of entrepreneurship thrives within Kijiji — one of Canada’s outstanding online success stories.

It turns out that the entrepreneurial approach that gave rise to Kijiji is also the secret to its continued and future success. Eric’s passion and approach is inspirational. You can find out more about how you can apply Kijiji.ca ‘s formula for success when Eric presents at the upcoming eMetrics Summit.

A special thanks to Wendy Vincent at c2e.ca for connecting us with Eric.

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Social Media – Keeping Your Ear to the Groundswell

Every single entrepreneur that Robert and I have spoken to is grappling with ‘social media’.  Entrepreneurs just like you — across all industries — are asking the fundamental questions, such as:

  • Should I use social media tools?
  • What social media tools should I use?
  • How should I use social media to get the most out of them?
  • When should I be using these tools?
  • How much time/money/effort should I invest in social media tools?
  • How will I know that I’m using social media tools effectively?

Don’t be put off if you don’t have the answers. Because, in fact, many entrepreneurs just like you are still asking: “What are social media tools anyway?” Over the next few months, Robert and I are taking this fascinating and fast-moving topic head-on.

1) To get underway, in BusinessCast #101, we’ve just interviewed Charlene Li. Charlene is the engaging co-author of Groundswell: Winning in a World Transformed by Social Technologies — considered to be one of the landmark books on social media. And, no wonder. The resource accomplishes something that few other social media books, articles or websites do: it provides practical and actionable advice, clearly and concisely. The ‘heart’ of the book is a way to view your current/targeted markets based on how they actually use technology.  And, then once you’ve got a handle on how your audience interacts with technology, Groundswell provides guidelines for how to reach them. Equally as practical is the overall Groundswell approach which recommends that you should focus on the type of relationship you want with your markets — rather than focusing on the social media tools (e.g. Twitter, Facebook, Digg, YouTube, Flickr, StumbleUpon, LinkedIn, etc. etc.) themselves.

2) We’re also attending a fascinating and highly-recommended series of social media webinars made available through Marketwire – which is one of the World leaders for press release distribution, public relations and investor relations. We will be bringing you updates on each of the monthly webinars. However, we recommend that if you want to remain on the leading-edge of this topic, sign-up for them now so that you can get a jump on your competitors by building a social media roadmap.

3) Whenever we see a resource that is particularly useful for entrepreneurs, we cherry-pick some of the most relevant social media news and insights. So, here are two BusinessCast blogposts that can help you quickly get up-and-running on social media:

4) You’re probably asking yourself how popular is social media? Here’s a resource that provides some social media usage stats.

5) Finally, when you’ve had a chance to review the above resources, check out Charlene Li’s blog where she tackles the future of social media.

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Cost Savings for Entrepreneurs

We know the cost pressures that entrepreneurs are facing today. So, Robert and I sat down to identify practical advice that entrepreneurs can take to save costs now. And, that’s why BusinessCast Podcast #100 – Cost Cutting for Entrepreneurs is very straight-forward.

Of course, keep in-mind, before cutting costs across your company, ask yourself two key questions:

  • Are we acting as efficiently as we can?
  • Are we doing anything that we should not be doing?

Often answering these questions for yourself generates the greatest cost-savings for your business.

Finally, here are two other good resources for cost-savings tips:

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Transformative Change: Start with the Digital Mindset

Every successful entrepreneur knows: to be successful means constantly changing. And, therein lies the irony — to be successful you’ve got to change something…and something that has allowed you to be successful up to now. But, where do you start? What needs to change? When should you change? How do you implement change? How do you make the right changes “stick”?

Now, combine that leadership reality with your day-to-day management challenges such as: the entry of new competitors, the rising price of doing business, new technologies, greater business risks, evolving customer expectations and your team’s desire to grow professionally.

So, at the end of the day, who’s got time to plan, implement and measure the kinds of changes that will ensure your continued success? Since this is the reality in which all entrepreneurs work, check out BusinessCast Podcast episode #99 — Grown Up Digital where we talk with Futurist (and pragmatist) Don Tapscott. The internationally renowned author shares insights and principles that you can apply now to ensure your future success.

The core of Don’s insights revolve around the values and behaviours that businesses need to embrace to succeed. And, not surprisingly these are brought to your business (and your competitors’ businesses) by the current generation of workers — those who have, you’ve guessed it , Grown Up Digital. Together, we touch upon issues that span all areas of business such as Human Resources (e.g. recruitment and retention), Marketing, Operations and Finance.

Once you’ve got a handle on the Digital generation and what they expect out of their workplace — as well as the opportunities and costs of adapting to leverage this generation’s strengths, you’ll also want to get a handle on how to manage the mix of generations within your workplace. Three resources that can help you in this regard include the following:

1. A Boomer’s Guide to Communication with Gen X and Gen Y. This Business Week article summarizes how these two generations approach items including: technology, compensation, collaboration, workplace gossip, attire, socializing and corporate loyalty.

2. If your business requires the energies of those who are currently graduating, review the recent Globe and Mail article, The Class of 2012: Mr. Google’s Children.

3. The American Management Association’s “Generations at Work“ has become a seminal piece of business literature that clearly and concisely explains the core values, assumptions and expectations of each of the current/evolving generations. To get you inspired, read Robert and my book review.

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